Out of scope
- Operating system version upgrade activities (example: Windows server 2012 to Windows server 2016). In this case, the operating system version upgrade may be treated as an additional project, subject to a new technical/commercial proposal.
- For SLA purposes, we do not commit to keeping users permanently logged in to the console so that certain applications can function. Outages caused by application of correction and/or security patches not approved by Matrix and/or not approved by the Customer will also not be considered.