Hardening, Updates, Patches and Logs
Matrix will make adjustments to the operating system, following standards defined in the security policy described in our information security system (SSI).
Applying Security Patches and Updates
Matrix will formally notify the customer of the existence of new patch and/or security patches. This communication will take place after the approval of said patch by the Matrix engineering team. After acceptance by the client, we will apply the update within a maximum of 2 (two) weeks, according to the schedule agreed with the client.
In case of opposition by the Customer to these applications, the parties agree that there was an automatic and express waiver by the Customer of the availability, performance and security guarantees for the contracted component that may be harmed by invasions or attacks, due to the non-application of the patches of safety.
Matrix will follow server events and from an alert from the monitoring system, and will analyze the Log to identify problems in the Operating System. If you have any problems, the necessary measures will be taken.