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  • Solutions
      Cloud
      Public, Private, Hybrid, and Multi-Cloud solutions
      Datacenter
      Host your equipment in a datacenter
      hyperconnected and TR3, ISO and PCI certified.
      Managed Services
      Migration, Cost Optimization, and Unified Management
      of datacenter and cloud environments.
      Cyber Security
      Complete protection of access to infrastructure up to the
      application layer, under our responsibility.
      Internet Service Providers
      Solutions for Internet Service Providers the requirements
      from the General Data Protection Law
      Cloud
      Public, Private, Hybrid, and Multi-Cloud solutions

      Cloud Computing Solutions

      Public Cloud

      We partner with leading public cloud providers such as Amazon AWS, Microsoft Azure, Google Cloud and IBM Cloud

      Private Cloud

      Performance guaranteed with VMware in our Datacenter to virtualize networks and applications, in a secure, scalable, agile and efficient way

      Hybrid Cloud

      Combine the benefits of private, public clouds and datacenter services to reduce costs, meet requirements and leverage your results

      Multi Cloud

      Use the best features of each public cloud provider, without giving up control and unified management

      VDI and Cloud Workspace

      Desktop virtualization, security centralization and desktop standardization

      Cloud Connection Exchange

      Establish communication between different clouds and private systems in data centers

      Cloud Management and Automation Platform

      Eliminate manual processes, ensure compliance and transparency

      Database as a Service (DBaaS)

      Simplify your database operations and establish data lakes to transform data into business information

      Cloud Migration

      Planning and executing the transfer of your workloads to the infrastructure of your choice, whether public, private or hybrid

      Datacenter
      Host your equipment in a datacenter
      hyperconnected and TR3, ISO and PCI certified.

      Datacenter Solutions

      Dedicated Servers

      Rent equipment with us and forget about cash flow and maintenance concerns.

      Colocation

      Place your equipment in a hyperconnected and secure "carrier neutral" datacenter.

      Managed Services

      We offer a wide range of managed services, from taking care of your infrastructure to cost optimization of your cloud arquitecture

      ISP

      For Internet Service Providers, we offer solutions in connectivity and redundant bandwidth for Internet access, interconnection with IX.BR and Meet-me-Room.

      Storage

      Store and share your company's data and information in the cloud, securely and cheaply.

       

      IP band

      Redundant bandwidth for Internet access, established by circuits from multiple operators and approaches, through different means and paths, with anti-DDoS protection.

       

      Managed Services
      Migration, Cost Optimization, and Unified Management
      of datacenter and cloud environments.

      Management Solutions

      Cloud

      We manage your environment with a team of certified experts in leading technologies from public and private cloud providers

      Data Center

      Custom-made, mission critical environments with SLA up to 99.9%

      Cybersecurity and Data Protection

      we protect, monitor and apply necessary changes (updates and patches) to ensure your peace of mind

      NOC

      Our team managing your systems 24 hours a day, 7 days a week, 365 days a year

      Cyber Security
      Complete protection of access to infrastructure up to the
      application layer, under our responsibility.

      Cyber Security and Data Protection Solutions

      Cyber Security

      Protection of your environment and access rights management

      Data Protection

      Ensure the integrity and privacy of your data and that of your customers

      Business Continuity

      Re-establish your operation after a failure, quickly and reliably, in the shortest time possible

      Password Vault and Identity Management (PAM)

      Strengthen security and LGPD compliance with the policy management solution for access to sensitive content and mission-critical systems

      ​​Multi-Factor Authentication (MFA)

      Strong authentication, solution for confirming user identity

      Internet Service Providers
      Solutions for Internet Service Providers the requirements
      from the General Data Protection Law

      Solutions for ISPs

      IP Connectivity

      Use our Data Center with redundant and secure bandwidth to offer robust and high quality communications to your end customer

      traffic exchange

      We are an interconnection point with IX.br, allowing the exchange of traffic with the main Brazilian internet players, members of CGI.br

      Interconnection

      Establish physical and dedicated "cross-connect" between your equipment and the operators present in our MMR and/or IX.br

      Meet-Me Room

      More than 200 operators present in our “carrier neutral” data center to connect to your network

      Value Added Services (VAS)

      Offer bundled services combining connectivity and cloud applications.

  • Products
      Cloud Computing
      Matrix has specialists for all cloud computing
      offers - Public Cloud, Private Cloud, Hybrid Cloud,
      and Multi-Cloud
      Data Center
      Dedicated server hosting and colocation,
      your equipment in our "carrier neutral" and
      certified data center
      Cyber Security & Data Protection
      Complete protection for your environment, from
      infrastructure access to the application layer,
      under responsibility of our team of experts
      Awarded Managed Services
      Our teams are recognized and awarded as
      the best management service in technology for
      hosting in the Brazilian market.
      Cloud Computing
      Matrix has specialists for all cloud computing
      offers - Public Cloud, Private Cloud, Hybrid Cloud,
      and Multi-Cloud

      Cloud Computing Products

      Public Cloud

      We partner with leading public cloud providers such as Amazon AWS, Microsoft Azure, Google Cloud and IBM Cloud

      Private Cloud

      Performance guaranteed with VMware in our Datacenter to virtualize networks and applications, in a secure, scalable, agile and efficient way

      Hybrid Cloud

      Combine the benefits of private, public clouds and datacenter services to reduce costs, meet requirements and leverage your results

      Multi Cloud

      Use the best features of each public cloud provider, without giving up control and unified management

      VDI and Cloud Workspace

      Desktop virtualization, security centralization and desktop standardization

      Cloud Connection Exchange

      Establish communication between different clouds and private systems in data centers

      Cloud Management and Automation Platform

      Eliminate manual processes, ensure compliance and transparency

      Database as a Service (DBaaS)

      Simplify your database operations and establish data lakes to transform data into business information

      Cloud Migration

      Planning and executing the transfer of your workloads to the infrastructure of your choice, whether public, private or hybrid

      Data Center
      Dedicated server hosting and colocation,
      your equipment in our "carrier neutral" and
      certified data center

      Datacenter Products

      Dedicated Servers

      Rent equipment with us and forget about cash flow and maintenance concerns.

      Colocation

      Place your equipment in a hyperconnected and secure "carrier neutral" datacenter.

      Managed Services

      We offer a wide range of managed services, from taking care of your infrastructure to cost optimization of your cloud arquitecture

      ISP

      For Internet Service Providers, we offer solutions in connectivity and redundant bandwidth for Internet access, interconnection with IX.BR and Meet-me-Room.

      Storage

      Store and share your company's data and information in the cloud, securely and cheaply.

      IP band

      Redundant bandwidth for Internet access, established by circuits from multiple operators and approaches, through different means and paths, with anti-DDoS protection.

      Cyber Security & Data Protection
      Complete protection for your environment, from
      infrastructure access to the application layer,
      under responsibility of our team of experts

      Cyber Security & Data Protection Products

      Cyber Security

      Antimalware, Configuration Management, Password Vault and Access Control (PAM)

      Data Protection

      Cloud Security Management, Patching and Updates, Cloud Backup and Recovery 

      Business Continuity

      Reliable and fast restore from any device at any time, in the shortest possible interval

      Password Vault and Identity Management (PAM)

      Strengthen security and LGPD compliance with the policy management solution for access to sensitive content and mission-critical systems

      ​​Multi-Factor Authentication (MFA)

      Strong authentication, solution for confirming user identity

      Awarded Managed Services
      Our teams are recognized and awarded as
      the best management service in technology for
      hosting in the Brazilian market.

      Awarded Managed Services

      Cloud

      Management of public, private or hybrid cloud environments

      Data Center

      Management of public, private or hybrid cloud environments

      Cybersecurity and Data Protection

      Management of public, private or hybrid cloud environments

      NOC

      Management of public, private or hybrid cloud environments

  • Company
      Matrix Hybrid IT
      Matrix Hybrid IT

      Company

      Pioneer in cloud computing and data center markets, Matrix combines innovation, experience and financial strength

      Certifications

      Matrix is certified and recognized in the world's best practices for mission critical systems hosting

      Technology Partners

      Performance, low latency and end-to-end management: We have cutting-edge partners to give you access to next-generation IT services.

      Careers

      Matrix is an equal opportunity employer. We look for human beings committed to a welcoming world.

      Support Materials

      Discover our downloadable content to expand your IT knowledge and help your business grow

      Leadership

      Get to know our Executive Team and learn more about who drives the company

      Virtual Tour

      Take a look inside the most connected Data Center in São Paulo on a 360º Virtual Tour of our facilities

  • Partnerships
  • Contents
      Contents
      Contents

      Blog

      Stay on top of insights written by our technology professionals

      Support Materials

      Discover our downloadable content to expand your IT knowledge and help your business grow

      Cases

      Discover the success stories of customers who chose and recommend Matrix

  • Contact
      Contact
      Contact

      Contact

      Experience the personalized service of a 24 x 7 x 365 Data Center via email.

      Ask for a Quote

      Describe your need by e-mail and our commercial team will prepare a proposal for your project.

      Book a Meeting

      Schedule a meeting with our commercial team to prepare a proposal for your project.

      Talk in Real Time

      Use WhatsApp to talk to our commercial team in real time.

      Anti-Corruption Policy

      We do not tolerate any practice of corruption, bribery, payment or receipt of bribes. Report anonymously directly to our CEO.

  • Solutions
      Cloud
      Public, Private, Hybrid, and Multi-Cloud solutions
      Datacenter
      Host your equipment in a datacenter
      hyperconnected and TR3, ISO and PCI certified.
      Managed Services
      Migration, Cost Optimization, and Unified Management
      of datacenter and cloud environments.
      Cyber Security
      Complete protection of access to infrastructure up to the
      application layer, under our responsibility.
      Internet Service Providers
      Solutions for Internet Service Providers the requirements
      from the General Data Protection Law
      Cloud
      Public, Private, Hybrid, and Multi-Cloud solutions

      Cloud Computing Solutions

      Public Cloud

      We partner with leading public cloud providers such as Amazon AWS, Microsoft Azure, Google Cloud and IBM Cloud

      Private Cloud

      Performance guaranteed with VMware in our Datacenter to virtualize networks and applications, in a secure, scalable, agile and efficient way

      Hybrid Cloud

      Combine the benefits of private, public clouds and datacenter services to reduce costs, meet requirements and leverage your results

      Multi Cloud

      Use the best features of each public cloud provider, without giving up control and unified management

      VDI and Cloud Workspace

      Desktop virtualization, security centralization and desktop standardization

      Cloud Connection Exchange

      Establish communication between different clouds and private systems in data centers

      Cloud Management and Automation Platform

      Eliminate manual processes, ensure compliance and transparency

      Database as a Service (DBaaS)

      Simplify your database operations and establish data lakes to transform data into business information

      Cloud Migration

      Planning and executing the transfer of your workloads to the infrastructure of your choice, whether public, private or hybrid

      Datacenter
      Host your equipment in a datacenter
      hyperconnected and TR3, ISO and PCI certified.

      Datacenter Solutions

      Dedicated Servers

      Rent equipment with us and forget about cash flow and maintenance concerns.

      Colocation

      Place your equipment in a hyperconnected and secure "carrier neutral" datacenter.

      Managed Services

      We offer a wide range of managed services, from taking care of your infrastructure to cost optimization of your cloud arquitecture

      ISP

      For Internet Service Providers, we offer solutions in connectivity and redundant bandwidth for Internet access, interconnection with IX.BR and Meet-me-Room.

      Storage

      Store and share your company's data and information in the cloud, securely and cheaply.

       

      IP band

      Redundant bandwidth for Internet access, established by circuits from multiple operators and approaches, through different means and paths, with anti-DDoS protection.

       

      Managed Services
      Migration, Cost Optimization, and Unified Management
      of datacenter and cloud environments.

      Management Solutions

      Cloud

      We manage your environment with a team of certified experts in leading technologies from public and private cloud providers

      Data Center

      Custom-made, mission critical environments with SLA up to 99.9%

      Cybersecurity and Data Protection

      we protect, monitor and apply necessary changes (updates and patches) to ensure your peace of mind

      NOC

      Our team managing your systems 24 hours a day, 7 days a week, 365 days a year

      Cyber Security
      Complete protection of access to infrastructure up to the
      application layer, under our responsibility.

      Cyber Security and Data Protection Solutions

      Cyber Security

      Protection of your environment and access rights management

      Data Protection

      Ensure the integrity and privacy of your data and that of your customers

      Business Continuity

      Re-establish your operation after a failure, quickly and reliably, in the shortest time possible

      Password Vault and Identity Management (PAM)

      Strengthen security and LGPD compliance with the policy management solution for access to sensitive content and mission-critical systems

      ​​Multi-Factor Authentication (MFA)

      Strong authentication, solution for confirming user identity

      Internet Service Providers
      Solutions for Internet Service Providers the requirements
      from the General Data Protection Law

      Solutions for ISPs

      IP Connectivity

      Use our Data Center with redundant and secure bandwidth to offer robust and high quality communications to your end customer

      traffic exchange

      We are an interconnection point with IX.br, allowing the exchange of traffic with the main Brazilian internet players, members of CGI.br

      Interconnection

      Establish physical and dedicated "cross-connect" between your equipment and the operators present in our MMR and/or IX.br

      Meet-Me Room

      More than 200 operators present in our “carrier neutral” data center to connect to your network

      Value Added Services (VAS)

      Offer bundled services combining connectivity and cloud applications.

  • Products
      Cloud Computing
      Matrix has specialists for all cloud computing
      offers - Public Cloud, Private Cloud, Hybrid Cloud,
      and Multi-Cloud
      Data Center
      Dedicated server hosting and colocation,
      your equipment in our "carrier neutral" and
      certified data center
      Cyber Security & Data Protection
      Complete protection for your environment, from
      infrastructure access to the application layer,
      under responsibility of our team of experts
      Awarded Managed Services
      Our teams are recognized and awarded as
      the best management service in technology for
      hosting in the Brazilian market.
      Cloud Computing
      Matrix has specialists for all cloud computing
      offers - Public Cloud, Private Cloud, Hybrid Cloud,
      and Multi-Cloud

      Cloud Computing Products

      Public Cloud

      We partner with leading public cloud providers such as Amazon AWS, Microsoft Azure, Google Cloud and IBM Cloud

      Private Cloud

      Performance guaranteed with VMware in our Datacenter to virtualize networks and applications, in a secure, scalable, agile and efficient way

      Hybrid Cloud

      Combine the benefits of private, public clouds and datacenter services to reduce costs, meet requirements and leverage your results

      Multi Cloud

      Use the best features of each public cloud provider, without giving up control and unified management

      VDI and Cloud Workspace

      Desktop virtualization, security centralization and desktop standardization

      Cloud Connection Exchange

      Establish communication between different clouds and private systems in data centers

      Cloud Management and Automation Platform

      Eliminate manual processes, ensure compliance and transparency

      Database as a Service (DBaaS)

      Simplify your database operations and establish data lakes to transform data into business information

      Cloud Migration

      Planning and executing the transfer of your workloads to the infrastructure of your choice, whether public, private or hybrid

      Data Center
      Dedicated server hosting and colocation,
      your equipment in our "carrier neutral" and
      certified data center

      Datacenter Products

      Dedicated Servers

      Rent equipment with us and forget about cash flow and maintenance concerns.

      Colocation

      Place your equipment in a hyperconnected and secure "carrier neutral" datacenter.

      Managed Services

      We offer a wide range of managed services, from taking care of your infrastructure to cost optimization of your cloud arquitecture

      ISP

      For Internet Service Providers, we offer solutions in connectivity and redundant bandwidth for Internet access, interconnection with IX.BR and Meet-me-Room.

      Storage

      Store and share your company's data and information in the cloud, securely and cheaply.

      IP band

      Redundant bandwidth for Internet access, established by circuits from multiple operators and approaches, through different means and paths, with anti-DDoS protection.

      Cyber Security & Data Protection
      Complete protection for your environment, from
      infrastructure access to the application layer,
      under responsibility of our team of experts

      Cyber Security & Data Protection Products

      Cyber Security

      Antimalware, Configuration Management, Password Vault and Access Control (PAM)

      Data Protection

      Cloud Security Management, Patching and Updates, Cloud Backup and Recovery 

      Business Continuity

      Reliable and fast restore from any device at any time, in the shortest possible interval

      Password Vault and Identity Management (PAM)

      Strengthen security and LGPD compliance with the policy management solution for access to sensitive content and mission-critical systems

      ​​Multi-Factor Authentication (MFA)

      Strong authentication, solution for confirming user identity

      Awarded Managed Services
      Our teams are recognized and awarded as
      the best management service in technology for
      hosting in the Brazilian market.

      Awarded Managed Services

      Cloud

      Management of public, private or hybrid cloud environments

      Data Center

      Management of public, private or hybrid cloud environments

      Cybersecurity and Data Protection

      Management of public, private or hybrid cloud environments

      NOC

      Management of public, private or hybrid cloud environments

  • Company
      Matrix Hybrid IT
      Matrix Hybrid IT

      Company

      Pioneer in cloud computing and data center markets, Matrix combines innovation, experience and financial strength

      Certifications

      Matrix is certified and recognized in the world's best practices for mission critical systems hosting

      Technology Partners

      Performance, low latency and end-to-end management: We have cutting-edge partners to give you access to next-generation IT services.

      Careers

      Matrix is an equal opportunity employer. We look for human beings committed to a welcoming world.

      Support Materials

      Discover our downloadable content to expand your IT knowledge and help your business grow

      Leadership

      Get to know our Executive Team and learn more about who drives the company

      Virtual Tour

      Take a look inside the most connected Data Center in São Paulo on a 360º Virtual Tour of our facilities

  • Partnerships
  • Contents
      Contents
      Contents

      Blog

      Stay on top of insights written by our technology professionals

      Support Materials

      Discover our downloadable content to expand your IT knowledge and help your business grow

      Cases

      Discover the success stories of customers who chose and recommend Matrix

  • Contact
      Contact
      Contact

      Contact

      Experience the personalized service of a 24 x 7 x 365 Data Center via email.

      Ask for a Quote

      Describe your need by e-mail and our commercial team will prepare a proposal for your project.

      Book a Meeting

      Schedule a meeting with our commercial team to prepare a proposal for your project.

      Talk in Real Time

      Use WhatsApp to talk to our commercial team in real time.

      Anti-Corruption Policy

      We do not tolerate any practice of corruption, bribery, payment or receipt of bribes. Report anonymously directly to our CEO.

×
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en_US pt_BR
matrix matrix matrix
  • Solutions
    • Cloud Computing
      • Private Cloud
      • Public Cloud
      • Multi Cloud
      • Hybrid Cloud
      • VDI and Cloud Workspace
      • Cloud Connection Exchange
      • Cloud Management and Automation Platform
      • FinOps
      • AiOps
      • Database as a Service (DBaaS)
      • Cloud ERP
      • Cloud Migration
    • Data Center
      • Colocation
      • Dedicated Servers
      • Solutions for ISPs
      • Managed Services
      • Storage
      • IP band
    • Managed Services
      • Cloud
      • Data Center
      • Cybersecurity and Data Protection
      • Automation
      • Network Operations Center (NOC)
    • Cyber Security
      • Cybersecurity
      • Data Protection
      • Business Continuity
      • ​​Multi-Factor Authentication (MFA)
      • Password Vault and Identity Management (PAM)
    • Internet Service Providers
      • IP Connectivity
      • Traffic Exchange with CGI.br members
      • Interconnection
      • Meet-Me Room (MMR)
      • Value-Added Services (VAS)
    • GDPL
      • Data Protection
      • Data Encryption
      • Access Management and Password Vault
  • Products
    • Cloud Computing
      • Private Cloud
      • Public Cloud
      • Multi Cloud
      • Hybrid Cloud
      • VDI and Cloud Workspace
      • Cloud Connection Exchange
      • Cloud Management and Automation Platform
      • FinOps
      • AiOps
      • Database as a Service (DBaaS)
      • Cloud ERP
      • Cloud Migration
    • Data Center
      • Colocation
      • Dedicated Servers
      • Solutions for ISPs
      • Managed Services
      • Storage
      • IP band
    • Cyber Security
      • Cybersecurity
      • Data Protection
      • Business Continuity
      • ​​Multi-Factor Authentication (MFA)
      • Password Vault and Identity Management (PAM)
  • Company
    • Matrix Hybrid IT
    • Certifications and Compliances
    • Technology Partners
    • Careers
    • Support Materials
    • Matrix leadership
    • Virtual Tour In Data Center Matrix Sp1
    • Cookies Policy
  • Partnerships
  • Contents
    • Blog
    • Support Materials
    • Cases
  • Contact
    • Contact
    • Ask for a Quote
    • book a meeting
    • talk in real time
    • Anti-Corruption Policy
  • Documentation
  • Billing Portal
  • Help Desk
×
  • Solutions
    • Cloud Computing
      • Private Cloud
      • Public Cloud
      • Multi Cloud
      • Hybrid Cloud
      • VDI and Cloud Workspace
      • Cloud Connection Exchange
      • Cloud Management and Automation Platform
      • FinOps
      • AiOps
      • Database as a Service (DBaaS)
      • Cloud ERP
      • Cloud Migration
    • Data Center
      • Colocation
      • Dedicated Servers
      • Solutions for ISPs
      • Managed Services
      • Storage
      • IP band
    • Managed Services
      • Cloud
      • Data Center
      • Cybersecurity and Data Protection
      • Automation
      • Network Operations Center (NOC)
    • Cyber Security
      • Cybersecurity
      • Data Protection
      • Business Continuity
      • ​​Multi-Factor Authentication (MFA)
      • Password Vault and Identity Management (PAM)
    • Internet Service Providers
      • IP Connectivity
      • Traffic Exchange with CGI.br members
      • Interconnection
      • Meet-Me Room (MMR)
      • Value-Added Services (VAS)
    • GDPL
      • Data Protection
      • Data Encryption
      • Access Management and Password Vault
  • Products
    • Cloud Computing
      • Private Cloud
      • Public Cloud
      • Multi Cloud
      • Hybrid Cloud
      • VDI and Cloud Workspace
      • Cloud Connection Exchange
      • Cloud Management and Automation Platform
      • FinOps
      • AiOps
      • Database as a Service (DBaaS)
      • Cloud ERP
      • Cloud Migration
    • Data Center
      • Colocation
      • Dedicated Servers
      • Solutions for ISPs
      • Managed Services
      • Storage
      • IP band
    • Cyber Security
      • Cybersecurity
      • Data Protection
      • Business Continuity
      • ​​Multi-Factor Authentication (MFA)
      • Password Vault and Identity Management (PAM)
  • Company
    • Matrix Hybrid IT
    • Certifications and Compliances
    • Technology Partners
    • Careers
    • Support Materials
    • Matrix leadership
    • Virtual Tour In Data Center Matrix Sp1
    • Cookies Policy
  • Partnerships
  • Contents
    • Blog
    • Support Materials
    • Cases
  • Contact
    • Contact
    • Ask for a Quote
    • book a meeting
    • talk in real time
    • Anti-Corruption Policy
  • Documentation
  • Billing Portal
  • Help Desk
matrix matrix
  • Solutions
      Cloud
      Public, Private, Hybrid, and Multi-Cloud solutions
      Datacenter
      Host your equipment in a datacenter
      hyperconnected and TR3, ISO and PCI certified.
      Managed Services
      Migration, Cost Optimization, and Unified Management
      of datacenter and cloud environments.
      Cyber Security
      Complete protection of access to infrastructure up to the
      application layer, under our responsibility.
      Internet Service Providers
      Solutions for Internet Service Providers the requirements
      from the General Data Protection Law
      Cloud
      Public, Private, Hybrid, and Multi-Cloud solutions

      Cloud Computing Solutions

      Public Cloud

      We partner with leading public cloud providers such as Amazon AWS, Microsoft Azure, Google Cloud and IBM Cloud

      Private Cloud

      Performance guaranteed with VMware in our Datacenter to virtualize networks and applications, in a secure, scalable, agile and efficient way

      Hybrid Cloud

      Combine the benefits of private, public clouds and datacenter services to reduce costs, meet requirements and leverage your results

      Multi Cloud

      Use the best features of each public cloud provider, without giving up control and unified management

      VDI and Cloud Workspace

      Desktop virtualization, security centralization and desktop standardization

      Cloud Connection Exchange

      Establish communication between different clouds and private systems in data centers

      Cloud Management and Automation Platform

      Eliminate manual processes, ensure compliance and transparency

      Database as a Service (DBaaS)

      Simplify your database operations and establish data lakes to transform data into business information

      Cloud Migration

      Planning and executing the transfer of your workloads to the infrastructure of your choice, whether public, private or hybrid

      Datacenter
      Host your equipment in a datacenter
      hyperconnected and TR3, ISO and PCI certified.

      Datacenter Solutions

      Dedicated Servers

      Rent equipment with us and forget about cash flow and maintenance concerns.

      Colocation

      Place your equipment in a hyperconnected and secure "carrier neutral" datacenter.

      Managed Services

      We offer a wide range of managed services, from taking care of your infrastructure to cost optimization of your cloud arquitecture

      ISP

      For Internet Service Providers, we offer solutions in connectivity and redundant bandwidth for Internet access, interconnection with IX.BR and Meet-me-Room.

      Storage

      Store and share your company's data and information in the cloud, securely and cheaply.

       

      IP band

      Redundant bandwidth for Internet access, established by circuits from multiple operators and approaches, through different means and paths, with anti-DDoS protection.

       

      Managed Services
      Migration, Cost Optimization, and Unified Management
      of datacenter and cloud environments.

      Management Solutions

      Cloud

      We manage your environment with a team of certified experts in leading technologies from public and private cloud providers

      Data Center

      Custom-made, mission critical environments with SLA up to 99.9%

      Cybersecurity and Data Protection

      we protect, monitor and apply necessary changes (updates and patches) to ensure your peace of mind

      NOC

      Our team managing your systems 24 hours a day, 7 days a week, 365 days a year

      Cyber Security
      Complete protection of access to infrastructure up to the
      application layer, under our responsibility.

      Cyber Security and Data Protection Solutions

      Cyber Security

      Protection of your environment and access rights management

      Data Protection

      Ensure the integrity and privacy of your data and that of your customers

      Business Continuity

      Re-establish your operation after a failure, quickly and reliably, in the shortest time possible

      Password Vault and Identity Management (PAM)

      Strengthen security and LGPD compliance with the policy management solution for access to sensitive content and mission-critical systems

      ​​Multi-Factor Authentication (MFA)

      Strong authentication, solution for confirming user identity

      Internet Service Providers
      Solutions for Internet Service Providers the requirements
      from the General Data Protection Law

      Solutions for ISPs

      IP Connectivity

      Use our Data Center with redundant and secure bandwidth to offer robust and high quality communications to your end customer

      traffic exchange

      We are an interconnection point with IX.br, allowing the exchange of traffic with the main Brazilian internet players, members of CGI.br

      Interconnection

      Establish physical and dedicated "cross-connect" between your equipment and the operators present in our MMR and/or IX.br

      Meet-Me Room

      More than 200 operators present in our “carrier neutral” data center to connect to your network

      Value Added Services (VAS)

      Offer bundled services combining connectivity and cloud applications.

  • Products
      Cloud Computing
      Matrix has specialists for all cloud computing
      offers - Public Cloud, Private Cloud, Hybrid Cloud,
      and Multi-Cloud
      Data Center
      Dedicated server hosting and colocation,
      your equipment in our "carrier neutral" and
      certified data center
      Cyber Security & Data Protection
      Complete protection for your environment, from
      infrastructure access to the application layer,
      under responsibility of our team of experts
      Awarded Managed Services
      Our teams are recognized and awarded as
      the best management service in technology for
      hosting in the Brazilian market.
      Cloud Computing
      Matrix has specialists for all cloud computing
      offers - Public Cloud, Private Cloud, Hybrid Cloud,
      and Multi-Cloud

      Cloud Computing Products

      Public Cloud

      We partner with leading public cloud providers such as Amazon AWS, Microsoft Azure, Google Cloud and IBM Cloud

      Private Cloud

      Performance guaranteed with VMware in our Datacenter to virtualize networks and applications, in a secure, scalable, agile and efficient way

      Hybrid Cloud

      Combine the benefits of private, public clouds and datacenter services to reduce costs, meet requirements and leverage your results

      Multi Cloud

      Use the best features of each public cloud provider, without giving up control and unified management

      VDI and Cloud Workspace

      Desktop virtualization, security centralization and desktop standardization

      Cloud Connection Exchange

      Establish communication between different clouds and private systems in data centers

      Cloud Management and Automation Platform

      Eliminate manual processes, ensure compliance and transparency

      Database as a Service (DBaaS)

      Simplify your database operations and establish data lakes to transform data into business information

      Cloud Migration

      Planning and executing the transfer of your workloads to the infrastructure of your choice, whether public, private or hybrid

      Data Center
      Dedicated server hosting and colocation,
      your equipment in our "carrier neutral" and
      certified data center

      Datacenter Products

      Dedicated Servers

      Rent equipment with us and forget about cash flow and maintenance concerns.

      Colocation

      Place your equipment in a hyperconnected and secure "carrier neutral" datacenter.

      Managed Services

      We offer a wide range of managed services, from taking care of your infrastructure to cost optimization of your cloud arquitecture

      ISP

      For Internet Service Providers, we offer solutions in connectivity and redundant bandwidth for Internet access, interconnection with IX.BR and Meet-me-Room.

      Storage

      Store and share your company's data and information in the cloud, securely and cheaply.

      IP band

      Redundant bandwidth for Internet access, established by circuits from multiple operators and approaches, through different means and paths, with anti-DDoS protection.

      Cyber Security & Data Protection
      Complete protection for your environment, from
      infrastructure access to the application layer,
      under responsibility of our team of experts

      Cyber Security & Data Protection Products

      Cyber Security

      Antimalware, Configuration Management, Password Vault and Access Control (PAM)

      Data Protection

      Cloud Security Management, Patching and Updates, Cloud Backup and Recovery 

      Business Continuity

      Reliable and fast restore from any device at any time, in the shortest possible interval

      Password Vault and Identity Management (PAM)

      Strengthen security and LGPD compliance with the policy management solution for access to sensitive content and mission-critical systems

      ​​Multi-Factor Authentication (MFA)

      Strong authentication, solution for confirming user identity

      Awarded Managed Services
      Our teams are recognized and awarded as
      the best management service in technology for
      hosting in the Brazilian market.

      Awarded Managed Services

      Cloud

      Management of public, private or hybrid cloud environments

      Data Center

      Management of public, private or hybrid cloud environments

      Cybersecurity and Data Protection

      Management of public, private or hybrid cloud environments

      NOC

      Management of public, private or hybrid cloud environments

  • Company
      Matrix Hybrid IT
      Matrix Hybrid IT

      Company

      Pioneer in cloud computing and data center markets, Matrix combines innovation, experience and financial strength

      Certifications

      Matrix is certified and recognized in the world's best practices for mission critical systems hosting

      Technology Partners

      Performance, low latency and end-to-end management: We have cutting-edge partners to give you access to next-generation IT services.

      Careers

      Matrix is an equal opportunity employer. We look for human beings committed to a welcoming world.

      Support Materials

      Discover our downloadable content to expand your IT knowledge and help your business grow

      Leadership

      Get to know our Executive Team and learn more about who drives the company

      Virtual Tour

      Take a look inside the most connected Data Center in São Paulo on a 360º Virtual Tour of our facilities

  • Partnerships
  • Contents
      Contents
      Contents

      Blog

      Stay on top of insights written by our technology professionals

      Support Materials

      Discover our downloadable content to expand your IT knowledge and help your business grow

      Cases

      Discover the success stories of customers who chose and recommend Matrix

  • Contact
      Contact
      Contact

      Contact

      Experience the personalized service of a 24 x 7 x 365 Data Center via email.

      Ask for a Quote

      Describe your need by e-mail and our commercial team will prepare a proposal for your project.

      Book a Meeting

      Schedule a meeting with our commercial team to prepare a proposal for your project.

      Talk in Real Time

      Use WhatsApp to talk to our commercial team in real time.

      Anti-Corruption Policy

      We do not tolerate any practice of corruption, bribery, payment or receipt of bribes. Report anonymously directly to our CEO.

  • Solutions
      Cloud
      Public, Private, Hybrid, and Multi-Cloud solutions
      Datacenter
      Host your equipment in a datacenter
      hyperconnected and TR3, ISO and PCI certified.
      Managed Services
      Migration, Cost Optimization, and Unified Management
      of datacenter and cloud environments.
      Cyber Security
      Complete protection of access to infrastructure up to the
      application layer, under our responsibility.
      Internet Service Providers
      Solutions for Internet Service Providers the requirements
      from the General Data Protection Law
      Cloud
      Public, Private, Hybrid, and Multi-Cloud solutions

      Cloud Computing Solutions

      Public Cloud

      We partner with leading public cloud providers such as Amazon AWS, Microsoft Azure, Google Cloud and IBM Cloud

      Private Cloud

      Performance guaranteed with VMware in our Datacenter to virtualize networks and applications, in a secure, scalable, agile and efficient way

      Hybrid Cloud

      Combine the benefits of private, public clouds and datacenter services to reduce costs, meet requirements and leverage your results

      Multi Cloud

      Use the best features of each public cloud provider, without giving up control and unified management

      VDI and Cloud Workspace

      Desktop virtualization, security centralization and desktop standardization

      Cloud Connection Exchange

      Establish communication between different clouds and private systems in data centers

      Cloud Management and Automation Platform

      Eliminate manual processes, ensure compliance and transparency

      Database as a Service (DBaaS)

      Simplify your database operations and establish data lakes to transform data into business information

      Cloud Migration

      Planning and executing the transfer of your workloads to the infrastructure of your choice, whether public, private or hybrid

      Datacenter
      Host your equipment in a datacenter
      hyperconnected and TR3, ISO and PCI certified.

      Datacenter Solutions

      Dedicated Servers

      Rent equipment with us and forget about cash flow and maintenance concerns.

      Colocation

      Place your equipment in a hyperconnected and secure "carrier neutral" datacenter.

      Managed Services

      We offer a wide range of managed services, from taking care of your infrastructure to cost optimization of your cloud arquitecture

      ISP

      For Internet Service Providers, we offer solutions in connectivity and redundant bandwidth for Internet access, interconnection with IX.BR and Meet-me-Room.

      Storage

      Store and share your company's data and information in the cloud, securely and cheaply.

       

      IP band

      Redundant bandwidth for Internet access, established by circuits from multiple operators and approaches, through different means and paths, with anti-DDoS protection.

       

      Managed Services
      Migration, Cost Optimization, and Unified Management
      of datacenter and cloud environments.

      Management Solutions

      Cloud

      We manage your environment with a team of certified experts in leading technologies from public and private cloud providers

      Data Center

      Custom-made, mission critical environments with SLA up to 99.9%

      Cybersecurity and Data Protection

      we protect, monitor and apply necessary changes (updates and patches) to ensure your peace of mind

      NOC

      Our team managing your systems 24 hours a day, 7 days a week, 365 days a year

      Cyber Security
      Complete protection of access to infrastructure up to the
      application layer, under our responsibility.

      Cyber Security and Data Protection Solutions

      Cyber Security

      Protection of your environment and access rights management

      Data Protection

      Ensure the integrity and privacy of your data and that of your customers

      Business Continuity

      Re-establish your operation after a failure, quickly and reliably, in the shortest time possible

      Password Vault and Identity Management (PAM)

      Strengthen security and LGPD compliance with the policy management solution for access to sensitive content and mission-critical systems

      ​​Multi-Factor Authentication (MFA)

      Strong authentication, solution for confirming user identity

      Internet Service Providers
      Solutions for Internet Service Providers the requirements
      from the General Data Protection Law

      Solutions for ISPs

      IP Connectivity

      Use our Data Center with redundant and secure bandwidth to offer robust and high quality communications to your end customer

      traffic exchange

      We are an interconnection point with IX.br, allowing the exchange of traffic with the main Brazilian internet players, members of CGI.br

      Interconnection

      Establish physical and dedicated "cross-connect" between your equipment and the operators present in our MMR and/or IX.br

      Meet-Me Room

      More than 200 operators present in our “carrier neutral” data center to connect to your network

      Value Added Services (VAS)

      Offer bundled services combining connectivity and cloud applications.

  • Products
      Cloud Computing
      Matrix has specialists for all cloud computing
      offers - Public Cloud, Private Cloud, Hybrid Cloud,
      and Multi-Cloud
      Data Center
      Dedicated server hosting and colocation,
      your equipment in our "carrier neutral" and
      certified data center
      Cyber Security & Data Protection
      Complete protection for your environment, from
      infrastructure access to the application layer,
      under responsibility of our team of experts
      Awarded Managed Services
      Our teams are recognized and awarded as
      the best management service in technology for
      hosting in the Brazilian market.
      Cloud Computing
      Matrix has specialists for all cloud computing
      offers - Public Cloud, Private Cloud, Hybrid Cloud,
      and Multi-Cloud

      Cloud Computing Products

      Public Cloud

      We partner with leading public cloud providers such as Amazon AWS, Microsoft Azure, Google Cloud and IBM Cloud

      Private Cloud

      Performance guaranteed with VMware in our Datacenter to virtualize networks and applications, in a secure, scalable, agile and efficient way

      Hybrid Cloud

      Combine the benefits of private, public clouds and datacenter services to reduce costs, meet requirements and leverage your results

      Multi Cloud

      Use the best features of each public cloud provider, without giving up control and unified management

      VDI and Cloud Workspace

      Desktop virtualization, security centralization and desktop standardization

      Cloud Connection Exchange

      Establish communication between different clouds and private systems in data centers

      Cloud Management and Automation Platform

      Eliminate manual processes, ensure compliance and transparency

      Database as a Service (DBaaS)

      Simplify your database operations and establish data lakes to transform data into business information

      Cloud Migration

      Planning and executing the transfer of your workloads to the infrastructure of your choice, whether public, private or hybrid

      Data Center
      Dedicated server hosting and colocation,
      your equipment in our "carrier neutral" and
      certified data center

      Datacenter Products

      Dedicated Servers

      Rent equipment with us and forget about cash flow and maintenance concerns.

      Colocation

      Place your equipment in a hyperconnected and secure "carrier neutral" datacenter.

      Managed Services

      We offer a wide range of managed services, from taking care of your infrastructure to cost optimization of your cloud arquitecture

      ISP

      For Internet Service Providers, we offer solutions in connectivity and redundant bandwidth for Internet access, interconnection with IX.BR and Meet-me-Room.

      Storage

      Store and share your company's data and information in the cloud, securely and cheaply.

      IP band

      Redundant bandwidth for Internet access, established by circuits from multiple operators and approaches, through different means and paths, with anti-DDoS protection.

      Cyber Security & Data Protection
      Complete protection for your environment, from
      infrastructure access to the application layer,
      under responsibility of our team of experts

      Cyber Security & Data Protection Products

      Cyber Security

      Antimalware, Configuration Management, Password Vault and Access Control (PAM)

      Data Protection

      Cloud Security Management, Patching and Updates, Cloud Backup and Recovery 

      Business Continuity

      Reliable and fast restore from any device at any time, in the shortest possible interval

      Password Vault and Identity Management (PAM)

      Strengthen security and LGPD compliance with the policy management solution for access to sensitive content and mission-critical systems

      ​​Multi-Factor Authentication (MFA)

      Strong authentication, solution for confirming user identity

      Awarded Managed Services
      Our teams are recognized and awarded as
      the best management service in technology for
      hosting in the Brazilian market.

      Awarded Managed Services

      Cloud

      Management of public, private or hybrid cloud environments

      Data Center

      Management of public, private or hybrid cloud environments

      Cybersecurity and Data Protection

      Management of public, private or hybrid cloud environments

      NOC

      Management of public, private or hybrid cloud environments

  • Company
      Matrix Hybrid IT
      Matrix Hybrid IT

      Company

      Pioneer in cloud computing and data center markets, Matrix combines innovation, experience and financial strength

      Certifications

      Matrix is certified and recognized in the world's best practices for mission critical systems hosting

      Technology Partners

      Performance, low latency and end-to-end management: We have cutting-edge partners to give you access to next-generation IT services.

      Careers

      Matrix is an equal opportunity employer. We look for human beings committed to a welcoming world.

      Support Materials

      Discover our downloadable content to expand your IT knowledge and help your business grow

      Leadership

      Get to know our Executive Team and learn more about who drives the company

      Virtual Tour

      Take a look inside the most connected Data Center in São Paulo on a 360º Virtual Tour of our facilities

  • Partnerships
  • Contents
      Contents
      Contents

      Blog

      Stay on top of insights written by our technology professionals

      Support Materials

      Discover our downloadable content to expand your IT knowledge and help your business grow

      Cases

      Discover the success stories of customers who chose and recommend Matrix

  • Contact
      Contact
      Contact

      Contact

      Experience the personalized service of a 24 x 7 x 365 Data Center via email.

      Ask for a Quote

      Describe your need by e-mail and our commercial team will prepare a proposal for your project.

      Book a Meeting

      Schedule a meeting with our commercial team to prepare a proposal for your project.

      Talk in Real Time

      Use WhatsApp to talk to our commercial team in real time.

      Anti-Corruption Policy

      We do not tolerate any practice of corruption, bribery, payment or receipt of bribes. Report anonymously directly to our CEO.

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  • Matrix Data Center Co-Location and Facilities

    • Introduction

    • Property security

    • Data Center Matrix Redundant Systems

    • Meet-Me-Room

    • Scope of Colocation Services

  • Connectivity and Internet Access Bandwidth Services

    • Introduction

    • Data Center Network Topology

    • Routers and Switches

    • Anti-DDoS and Anti Spoofing

    • Meet Me Room (MMR)

    • Cross Connect

    • Top rental

  • Cloud Computing

    • Public Cloud

    • Private Cloud

    • Hybrid Environments

    • Multi Cloud / Hybrid Cloud environments

    • Considerations for Interconnection with Public Clouds

  • Migration to the Cloud

    • Cloud Migration

  • Database as a Service - DbaaS

    • DBaaS

  • Storage

    • Introduction

    • Tier 0 Storage

    • Tier 1 Storage

    • Tier 2 Storage

    • Tier 0F and Tier 1F Storage

  • Enterprise Hosting

    • Environment and Availability Architecture

    • Connectivity

    • Hardware and Software

    • Management and Backup Services

  • Data Protection

    • Introduction

    • Configuration Management Module

    • Security Module

    • Backup & Restore Module

  • Password Vault (PAM)

    • What is PAM?

    • PAM Features

  • Information security

    • Information security

  • Cloud Workspace, VDI and RDS

    • Virtual Desktop Interface and Remote Desktop Services

  • Certifications and Compliance

    • PCI-DSS

  • Management Services

    • Management Services

  • Virtual Server Management

    • Snapshot Type Backup

  • Operating Systems Administration

    • Introduction

    • Hardening, Updates, Patches and Logs

    • User Administration

    • Out of scope

    • Support

  • Database Administration and Management

    • Database Administration and Management

  • Service Level Agreement - SLA (Service Level Agreement)

    • Service Level Agreement

  1. Technical Description
  2. Management Services
  3. Management Services

Management Services

Management services are applicable for each host deployed in the customer's project. This model ensures the coverage of Management Services for hybrid projects, involving different types of Data Center services (Entreprise Hosting, Colocation, Cloud Computing, among others), delivered to the customer as a single solution. The scope of services is cumulative, as shown in the table below:


Facility Management

IP Band Management

Service applicable only to clients contracting Internet Access Band. Matrix will be responsible for monitoring and managing the IP connection made available to the customer (when applicable), to ensure network availability and performance. All IP bandwidth management modalities are offered in a redundant manner, through connection with multiple telecommunications operators. The service includes the provision of IP addresses, DNS record hosting services, in addition to IPS/IDS. SSH intrusion type attacks are not detected in this service. If the customer wants protection against this type of attacks, it will be necessary to hire a dedicated firewall. Further details of the service can be found in Information Security.

Provision of IP Addresses (Internet Protocol)

Matrix will make available a block of fixed and public IP addresses for the customer to use. By default, an IP block will be made available, according to the Commercial Proposal. If there is a need to use a greater number of IP addresses by the customer, it will be subject to a new Commercial Proposal.

Domain Name Hosting Service (DNS-Domais Name Service)

Use of Matrix's DNS redundant infrastructure to host up to 10 (ten) domain or network records. If there is a need to host a larger number of DNS records, it will be subject to a new Commercial Proposal.

 Anti-DDoS, Intrusion Detection & Prevention (IDS/IPS)

Matrix analyzes network traffic originating from the Internet, and traffic destined for the Internet for known attack signatures. Once the attack is verified, the destination will be blocked, and/or the traffic will be redirected to Clean Pipe.

Anti-DDoS, IPS/IDS systems are available and act according to rules stipulated by Matrix for all Data Center customers. If the customer needs specific rules for their environment, they must hire an additional service, subject to a new Commercial Proposal.

 IP Bandwidth Capacity in Fixed, Full-duplex mode

It includes the availability of IP bandwidth according to a given capacity, fixed in Mbps (megabits per second). The internet access bandwidth is synchronous, with the same capacity available for upload or download (full duplex).

IP Band Capacity in 95 Percentile mode

The 95 Percentile Internet Access Band option provides the customer with a connection with minimal capacity, instantly scalable, limited by the peak contracted capacity, in Mbps (megabits per second). The customer will be billed for the minimum contracted capacity, and for the variable additional capacity actually used in the month, following the 95 Percentile rule. The variable amount will be charged transparently according to the current and previously informed Mbps value.

The first installment of the service will correspond to the contracted minimum connection and the additional one used on a pro-rata basis and will be billed on the day of the month defined in the contract. The second monthly fee, as well as the others, will be composed of the value of the minimum connection plus the value of the total variable connection.

Inbound and outbound traffic is sampled every 5 minutes over the one month billing period. The value of each 5-minute sample is assigned based on the average data input and output rates, calculated from the traffic verified for that 5-minute interval and stored in Matrix's billing system.

The 5% of higher value samples will be ignored, leaving a burst peak of 95 Percentile, which is used to establish the usage level for billing issues. For example: in a 30-day month, up to 8,640 5-minute samples will be collected. Applying the 95th Percentile rule, the highest 432 samples are discarded, leaving 8208 samples. For billing purposes, the peak rate is defined as the highest of the remaining 8208 samples for that one month period.

CGI.BR Cross-Connection Service to the IX.BR

Matrix is the CGI.BR's IX.br interconnection point, which aims to seek the lowest latency and the best quality of access for all Internet users in Brazil through the direct connection between the Autonomous Systems (AS) of the companies participating in the project . In addition to Matrix IP band services, the Customer may opt for physical interconnection, through category 5 cabling and RJ45 interface to the IX.BR.

In this case, the provision of access bandwidth capacity, as well as its management, will be the responsibility of CGI.BR, and the client must negotiate directly with it. In this mode of delivery, Matrix will only be responsible for the physical connection between the client's environment to the IX.BR and logical configuration through the BGP (border gateway protocol) protocol. 

 

Deployment Procedure:

  1. The customer must negotiate the desired port capacity directly with IX.br. Matrix does not mediate bandwidth capacity negotiations between the Client and IX.Br;
  2. Once the negotiation with IX.br is concluded, and its implementation procedure is completed, IX.Br will make available a physical port inside Matrix's Data Center for interconnection with the Client's racks;
  3. At this moment, Matrix will proceed with the implementation of the Cross-Connection between the Customer's Rack and the physical port provided by IX.Br.

Infrastructure Management:

Matrix will be responsible for monitoring and managing the infrastructure made available to the client, in order to ensure that it meets the appropriate specifications in terms of energy supply, air conditioning, fire protection, physical security, among others.

call management

Tickets referring to the structure provided must be opened in the Service Desk Matrix, which works 24 hours a day, where all tickets received and processed according to the SLA are stored. After we classify it as solved and the customer remains unanswered for 72 hours, the call is automatically closed.

In case of doubts or any abnormality, the customer may contact this technical team, calling the Service Desk Matrix to register a call or clarification by calling (11) 3323-9212, through the suporte.matrix.com portal. br by e-mail [email protected]


Physical Server Management

Monitoring

The Matrix solution is managed by the Network Operation Center (NOC) around the clock, 24 hours a day, 7 days a week.

This monitoring is carried out through various management solutions, with all information from the main services being consolidated and made available in real time through a customized graphic interface for the customer.

  • Monitoring of network elements through ICMP
  • Monitoring of Physical or Virtual Servers through MIBs

Hardware Management

Matrix will be responsible for monitoring and managing all hardware made available to the customer, exchanging faulty parts through the local replacement equipment bank (Spare Parts), according to the times defined in the SLA. Matrix checks managed devices at timed intervals to detect failures or loss of contact. A failure can be detected through pooling (checking the Device's activity) or through a “Trap” that is sent by the monitored element.

Incident Management

The Incident Management activity is the process of Detecting, Isolating and Correcting or circumventing state changes that impact the service, in order to minimize downtime.

The entire cycle above is supported through the Incident management process with the application of procedures in the various elements of the service structure. 

This entire process is also supported by Event Management (proactive alerts), Problem Management (treatment/correction of the root cause of the biggest offenders) and Escalation Management (automatic information to the customer via email and in critical cases of total unavailability , via telephone). All activities are recorded in Matrix's CRM systems:

  • Fault Diagnosis: When any element of Matrix's responsibility has a fault, Matrix will initially provide remote technical support to determine the cause of the fault. If necessary, Matrix will send a technician to the site to solve the problem. Remote technical support will be available during and outside business hours, as long as the problems claimed are present in the solution provided by Matrix
  • Preventive Maintenance: Matrix will carry out the preventive maintenance recommended by the equipment manufacturer, by prior scheduling with the contracting party. These actions are always scheduled and informed to customers at least 48 hours in advance via the Service Desk;
  • Corrective Maintenance: The procedure for recovering Matrix's data services starts immediately after an alarm is generated in our management network or after opening a call in the Service Desk:
  • An attempt will be made to recover the service via remote access;
  • If the problem is not resolved remotely, we will open a call with the subcontracted operator and/or move a technician to the location of the problem. The Matrix technician must have access to the equipment installed on site, otherwise the “Trouble Ticket” will remain in “Hold” until access to the equipment is released. Time lost in the meantime will not be counted as downtime;
  • If a problem is diagnosed "in loco" that is not the responsibility of Matrix (for example: unmanaged colocation equipment) this "Trouble Ticket" will be disregarded for the calculation of the pre-agreed SLA and a visit fee will be charged customer extra.

Event Detection

Collections of statistical information about network devices and managed links vary according to the characteristics of each device. In turn, the collection of statistics changes according to the implementation of the Simple Network Management Protocol (SNMP) agent installed on the device, which means that we may have different information for the same type of device. Technical reports are provided on request, offline (without interaction with the Matrix monitoring portal). The main reports available are:

  • Incidents and Events that occurred in the period of the previous month;
  • Management Report to demonstrate compliance with contracted service levels - SLA;
  • Report of scheduled maintenance during the period of the previous month.

Problem Management

The Problem Management process focuses on finding known errors in the service infrastructure, everything that is done in this process is aimed at:

  • Find known bugs;
  • Identify workarounds to eliminate known errors;
  • Raise change requests in case a change is necessary to solve the identified problems;
  • Check if after performing the solution of a problem the error disappears.

Issue management is also a proactive process, meaning issues are identified to be resolved before the error occurs.

A problem can be defined by:

  • The repetition of incidents with common symptoms, in which the cause is unknown
  • A major incident, the root cause of which is unknown.

Change management

The objective of this process is to control and coordinate the final quality of all activities related to inclusions, alterations and exclusions in the resources that make up the provision of services provided by Matrix. These features include:

  • Hardware and software configurations;
  • Configuration of communication network elements;
  • Applications;
  • Cataloging of web pages etc.

The Change Management Process is responsible for deciding and coordinating changes, and is not intended to implement the changes.

The Change Management process will control changes so that they are implemented efficiently and cost effectively with minimal risk to the services maintained. This process's mission is to manage all changes that may impact services, through a single, centralized process of approval, scheduling and change control, to ensure that those involved remain aligned with the requirements of the change, with the least possible risk.

Main objectives of this process

  • Ensure that standardized methods are being used for the efficient treatment of all Changes, reducing their risks and impacts;
  • Minimize incidents related to changes;
  • Risk analysis, between need and impact.
  • This process focuses on changes that affect
  • Communication Hardware, Software, Equipment and Software;
  • Applications in production;
  • All documentation and procedures associated with the operation, support and maintenance of the IT Infrastructure.

 

They are out of scope, however related

  • Project changes, for example, an ERP implementation project may require changes in server capacity;
  • Identification of components affected in the registry change or update (Configuration Management domain);
  • Release of new components (focus on Release Management).

The operating procedures of this process are subject to discussion and agreement between Matrix and the client.

For process adequacy, some items are relevant:


Changes Managed by Matrix may be related to the infrastructure and only the customer's installed environment, both follow the same precepts with the guarantee of what must be done, which professionals are needed, adequate planning, validation plan (post-changes) Previous Backup and Return Plan.

Changes originated by Matrix having the Data Center infrastructure as Scope, use the same concepts, and must be informed to the customer at least 48 hours in advance for the scheduled Changes.

Matrix Change Management does not include the control of Software and Applications versions, as well as the content in the Databases.

Backup Type System State

Type of backup performed for all physical equipment of the customer, target of management services. This backup supports the configurations of servers and physical equipment as deployed by Matrix.

Its purpose is to quickly restore environments in the event of any disaster. This service does not support the data stored by the customer. For this, it is necessary to hire additional backup services. 

 

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    With more than 25 years in the market, Matrix Hybrid IT is one of the most solid technology companies in Brazil. With a focus on critical mission, the company has Tier III, ISO/IEC 27001 and PCI-DSS certifications, offering high performance and availability services.
    As a highlight, we have hybrid cloud, private cloud, hosting and colocation solutions, in addition to managed logical security, monitoring, backup and IaaS services.
    Matrix offers full support to corporations on their journey towards digital transformation.

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