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The importance and benefits of Managed IT Services

As the world becomes increasingly digital, it is natural for companies to feel the need for Information Technology professionals. However, this growth driven by “digital first” strategies imposes serious challenges in the IT field, among them, that of recruiting professionals in the area. The technology segment has been experiencing a time of shortage of manpower. In addition, the trend of hiring Brazilian professionals by foreign companies was accelerated with the adoption of remote work from the beginning of the pandemic.

>> Learn more about what the market is calling the collapse of IT areas

The IT teams that are hired as company employees have a very generalist approach, for an IT park that does not change much over time. This ends up generating a work routine that is repetitive enough to meet the predictable demand of the company's users. This type of routine adds very little value to operations and human resources are doomed to a low level of training. 

Human resources that are part of IT provider teams tend to experience a much larger universe of environments, technologies and business processes, which stimulates professional development and training.

Outsourcing of IT operations

From this scenario, hiring a service provider specialized in managing IT infrastructure ends up “freeing” these employees from the repetitive tasks of infrastructure maintenance, allowing time for the workforce to conduct projects that solve business problems.  

Companies specialized in providing technology services, due to their business model, are able to invest much more in the training of their professionals and in the automation of business processes. For this reason, they reach higher levels of speed, economies of scale in the use of inputs and end up specializing labor that, typically, is not interested in opportunities in companies in the traditional economy, whether due to salary or behavioral issues. 

By contracting managed IT services, it is possible to guarantee quality in activities and projects that are measured according to the Service Level Agreement (SLA). It is up to the employees of the IT team to manage these indicators. This guarantees a more tactical performance of the human resource, leaving the operational to the service provider's teams. 

Digital Resilience

Digital First business strategies imply digitizing all of the companies' business operations. In this new scenario, the company's digital presence and image merge into one thing.

It means that your customers, employees and partners expect the same quality and availability of services from your company that they experience in digital service solutions from major manufacturers. 

Only cloud and data center infrastructures can make companies' systems reach the level of availability required for digital sales channels.   

>> Learn more about digital resilience here

operational flexibility

It is necessary to consider that the constant changes in the market are reflected in the IT area of companies. The managed service provider is required to deal with heterogeneous environments and adapt to real-time changes.

Service providers have high volume purchase agreements with hardware, software and telecommunications providers. By outsourcing its IT infrastructure, the company has access to these economies of scale, in addition to having the possibility of dramatic increases in computing capacity immediately, according to its demand.

– Increased focus on the business

The old model of IT management, called break-fix, has a reactive posture, as its name suggests: “break-fix”, in a free translation. The managed service provider works preventively with a team available 24×7 to provide the necessary support to its customers. 

– Team development  

Professionals who work with the managed services model are constantly updating themselves to keep up with the latest in the market and in the area itself. With more qualified professionals, you can be ahead in the job market and with the certainty of leaving your IT infrastructure under the management of specialists. 

– Cost reduction 

Managed IT services have a very organized structure with optimized costs, which generate expenses only in cases of real needs. It is no coincidence that this is one of the most sought after services when it comes to reducing companies' monthly costs. 

– Less waste 

Investments will be made only upon the demand of the contractor. So much so that, in the long term, it may be possible to invest in innovation and process improvement with the amount saved. 

With a team specialized in several areas of IT, Matrix helps companies to reach a new level, starting from the complete infrastructure management such as public or private cloud, data center, cybersecurity and data protection 

You Matrix management services serve hybrid projects, involving various types of Cloud Computing and Data Center services (Enterprise Hosting, Colocation, Cloud Computing, among others), delivered to the customer as a single solution.

The Matrix team can help your company stay ahead. Talk to our experts!

Carlos Felicio
Operations Director