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Outsourcing the operation of clouds through MSP

Your company started the journey to digital (digital first), but now has difficulties in hiring and retaining cloud native workforce. What to do? This is a common dynamic, given that more and more workers, especially technology workers, have chosen to work remotely for foreign companies.

Even those workers specialized in cloud technology, who for some reason are unable or are not interested in working for foreign companies, generally do not tend to last long in their jobs, given the immense national demand for this professional profile and, consequently, job offers. ever-increasing wages.

>> Learn more here IT labor shortage

Routines for monitoring, securing, and managing IT infrastructure resources are critical to your digital presence and resilience. However, these are repetitive tasks, with high automation potential. It is becoming increasingly unfeasible, from an economic point of view, to justify the salaries of these professionals for this type of operation.

Medium and large companies have established centers of excellence in cloud computing (CoE) formed by professionals under the CLT regime, who act as administrators of contracts established with managed service providers, also known as MSP (Managed Service Provider). This type of approach guarantees the focus of the company's professionals on solving business problems, while the MSPs are responsible for operationalizing the strategy defined by the CoE. 

>> Learn more about how midsize and large companies are meeting the challenges posed to support Digital First strategies

The movement of hiring MSPs to support cloud strategies has been accelerated with the current cybersecurity landscape. Increasingly, medium and large companies have understood that they simply cannot deal with this issue solely with their own workforce. A reflection of this need is the increasing number of companies that are having their data leaked or hijacked.

The MSP adds value because it has specialized teams, both in cloud operations and in cybersecurity, which serves a large universe of companies. Exposure to different types of problems and different use cases ensures greater maturity compared to internal resources, exposed only to problems and use cases limited to the company's universe.

Additionally, MSPs already have specialist teams on a 24×7 basis, the economy of scale of the MSPs allows them to pass on to their end customers only a fraction of the cost of these teams, making the economic equation much leaner. According to the State of the Cloud 2021 report, 61% of the organizations surveyed outsource some cloud work, with 32% using MSPs for most public cloud use cases. 

Given the importance of managing the cloud of other companies, it is necessary to consider the responsibility that the cloud team has, especially when it comes to governing the use and costs of IaaS/PaaS. Also according to Flexera, 54% of that responsibility lies with the cloud center of excellence, while 6% is left with the procurement team for software asset management and vendor management. 

It is worth noting that this responsibility is no accident. It's the IT team that ends up deciding, or at the very least advising, on the appropriate applications for the cloud. She assumes most of the responsibility for cloud cost optimization, migration planning and governance, as well as acting as a consultant to help customers stakeholders to make informed decisions and ensure that selected applications comply with the company's corporate governance framework and security policies. 

As we already know, the use of the cloud needs to be adapted to all the needs of each company. In this way, the movement of large companies implementing the Cloud Center of Excellence can be seen. This is a way to reduce costs and risks observed in 75% of organizations, which are opting for the MSP. 

Understand better here how you can free your IT team from repetitive tasks, so you can focus on meeting your business requirements

Roberto Rozon
Commercial Vice President